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Otherwise, you might get an error while deleting a value from the bundle. Please don't forget to check the 'Can be empty' parameter of the issue field before you try to copy and edit the values bundle, used in this field. We have only two states: Unanswered and Answered, which is marked as resolved state.

Create a copy of States bundle for the project.

In the same way correct the State field:.

Click the name of the issue field (Type, in our case), deselect the 'Can be empty' checkbox, and select the default value for the field.

Disable the 'Can be empty' option for the field.

Sort them in order you want to see the values in the field's drop-down by drugging value lines in the list. In our case, we use 'Question', 'Feature', 'Spam'. When the bundle is created, delete unnecessary values and add new ones.

Click 'create a copy' link and enter the name for the new bundle.

In this case, it is better to create a copy of the bundle for the feedback project, so the changes will not affect other projects. The 'Types' bundle, by default, is used in other projects as well, thus it's not a good idea to change the original value bundle.

Click the 'Types' name in the 'Value bundle' column.

To change this setting, click the name of the field, and in the field properties' dialog, select Can be empty check box.

By default, the Type field cannot be empty, and thus you will not be able to change (delete values) from its values bundle, which we will need to do on the next step of our setup.

Detach unnecessary fields, in our case: Priority, Fix version, Fixed in build, Subsystem.

Open Administration > Projects > > Fields tab.

We need to delete unnecessary fields and correct others: By default, each new project has a number of predefined fields, like State, Priority, Assignee, etc. Now we need to customize fields of the project issues.

Upon clicking 'Save' button, the group should be added to the list, and in the right pane you should see the list of all actually added users.

Click ' Add group' link and, in the drop-down list, select the group we have just created.

Open Administration > Projects > Assignees tab.

When the group is ready, let's get back to our feedback project and set up projects assignees: You can also use other available options (for example, Copy users) to add users to the group.

In the list all available groups, add users to the new group: Click 'Add user' link, and then select the required user in the drop-down list (use context search to find the account).

Click 'Add role' link and, in the displayed dialog, select the role (we use 'developer' role) and select the new feedback project in the list.

You will be automatically redirected to the 'Roles' tab of the group properties. Click 'Create new group' and specify the name and optional description of the group.Now we should create a user group, which will contain assignees of the feedback project: You will be automatically navigated to the 'Assignees' tab of the project, but at this moment we will skip the step. Click ' Create new project' and fill in mandatory parameters of new feedback project.Creating and Configuring Feedback Projectįirst of all, we need to create a new project for the feedback: So, before we begin, please log into YouTrack as a system administrator. In our example, the setup is made by default 'root' system administrator. Configuring YouTrack for Feedback ProcessingĪll settings presented here are system-wide and thus you need a user account with low-level administrator permissions. You can always modify and enhance the presented algorithm to adjust it to your feedback support lifecycle. This how-to shows the general setup of a YouTrack instance needed to enable processing of emailed feedback the way we do in our team. The above operations are implemented via two features: Mailbox integration and Customized workflow. Automate feedback issue processing: notifying the team about pending questions, assigning issues, processing spam messages.Email authors receive notifications and answers within emails. Ease up supporting conversations by keeping it within comments to corresponding issues.Automatically create issues from received emails.In YouTrack team, we use our own public YouTrack server for processing email feedback in order to:

With emails, it could be quite hard to track unanswered questions, to track who supports particular conversation, or even who answered which question. Among these three feedback currents, the email feedback is the most hard to track. We receive feedback in our forum, via email, and via our tracker: users create issues and feature requests. Thanks to our users, we receive lots of feedback each day.